Last updated: September 19, 2025

1. Introduction and Definitions

This document ("Agreement") is a legally binding contract between ComplySignage ("Company," "we," "us," or "our") and the customer ("Client," "you," or "your"). By placing an order, using our website, or engaging our services, you agree to these terms.

2. Products and Services

Description of Services: ComplySignage provides specialized design, fabrication, and sale of compliant signage, including, but not limited to, ADA, OSHA, and NFPA-compliant signs. We also offer custom design work and smart-enabled signage options.

Custom Fabrication: All custom orders are fabricated to your specific design, dimensions, and material choices. You are responsible for providing accurate specifications, drawings, and any other required information. We will use commercially reasonable efforts to supply the product in a timely manner, but actual delivery dates may vary based on component and material availability.

Proofs and Approvals: For custom orders, we will provide digital proofs for your review. Production will not begin until you provide written approval. You are responsible for carefully reviewing and confirming all details, including text, spelling, dimensions, colors, and materials. Once a proof is approved, no further changes can be made.

3. Orders, Pricing, and Payments

Orders: Orders can be placed through our website, via email, or by invoice. All methods are subject to the same terms of acceptance, pricing, and payment.

Acceptance of Orders: All orders are subject to acceptance by us. We reserve the right to refuse or cancel an order for any reason.

Pricing: All prices are subject to change without notice. The final price will be confirmed in your order.

Payment Terms: Accepted payment methods will be outlined at checkout. For B2B clients, specific credit and payment terms will be defined in a separate agreement.

4. Shipping, Delivery, and Risk of Loss

Shipping: We will ship products to the address you provide. You are responsible for all shipping and handling costs.

Delivery Timelines: Any delivery timelines provided are estimates. We are not liable for delays caused by shipping carriers, material shortages, or other events beyond our control ("Force Majeure"). Such delays do not entitle you to cancel an order unless we agree in writing.

Risk of Loss: The risk of loss and title for items purchased from ComplySignage passes to you upon our delivery to the carrier.

5. Returns, Refunds, and Cancellations

Custom Orders: Due to the custom nature of our products, all sales are final. We do not offer returns or refunds unless the product is defective or does not meet the specifications outlined in your approved order. 

Cancellations:

• In-Stock Orders: Orders for in-stock products may be canceled at any time before the product has been shipped. Once a shipping label has been created for the order, it cannot be canceled.

• Custom Signage Orders: Orders for custom signage projects may be canceled within 72 hours of placing the order, or before a digital proof has been approved for production, whichever comes first. Once the proof is approved, the order cannot be canceled.

• For all cancellations, you must log in to your account at ComplySignage.com, navigate to your order history, and use the "Cancel Order" button.

6. Warranties and Disclaimers

Limited Warranty: We offer a limited warranty that our signs will be free from defects in materials and workmanship for 12 months from the date of delivery. This warranty is limited to the repair or replacement of the defective product and does not include compensation for other losses. This warranty does not cover damage or defects caused by abuse, unauthorized modifications, or external factors such as weather or vandalism.

Third-Party Certification: For products that carry a third-party certification, our liability is limited to providing the product as received from the manufacturer. We are not responsible for the underlying certification or for any changes to it after the product has been delivered to you.

Regulatory Compliance: We warrant that the signs will meet the specified regulations (ADA, OSHA, NFPA) at the time of sale. You are responsible for ensuring the signs remain compliant with all local, state, and federal laws after the sale, as regulations may change. We are not responsible for any non-compliance fines, penalties, or damages incurred by you due to regulatory changes after the sale.

Limitation of Liability: In no event shall ComplySignage be liable for any indirect, incidental, special, exemplary, or consequential damages, including, but not limited to, loss of profits, arising from the use of our products. Our liability is limited to the purchase price of the product.

AS IS: All products are provided "as is" and "as available" without any other warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

7. Intellectual Property

Ownership: The content on our website, including text, graphics, logos, and images, is the property of ComplySignage and is protected by copyright and intellectual property laws. You may not use any content from our website without our express written consent.

Client's Content: You warrant that any designs, logos, or materials you provide for custom work do not infringe upon the intellectual property rights of any third party. You agree to indemnify ComplySignage against any claims arising from your provided content.

8. Governing Law and Dispute Resolution

Governing Law: This Agreement is governed by the laws of the State of California, without regard to its conflict of law principles.

Dispute Resolution: All disputes arising from this Agreement will be resolved through arbitration or small claims court in Huntington Beach, California.

9. Indemnification

You agree to indemnify, defend, and hold harmless ComplySignage, its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, or expenses, including attorney’s fees, arising from your use of our products or services, your breach of this Agreement, or any claims related to your provided content.

Subcontractor Liability: We may use third-party subcontractors for installation or other services. We are not liable for any acts, omissions, or negligence of these subcontractors, and you agree to release us from any such claims.

10. Privacy and Data Security

Our use of your personal information is governed by our Privacy Policy, which is incorporated by reference into this Agreement. By using our website or providing us with personal information, you consent to the data practices described in our Privacy Policy. You agree that we may collect, use, and share your personal data in accordance with our Privacy Policy. We are committed to taking reasonable measures to protect your data, but we cannot guarantee absolute security.

11. Website Use and Third-Party Links

Website "As Is": Our website is provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, or secure. We will not be liable for any damages or losses arising from the use or inability to use the website, including technical issues, downtime, or data loss.

Third-Party Links: Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement by ComplySignage. We are not responsible for the content, security, privacy policies, or practices of any third-party websites. You access them at your own risk.

12. Acceptable Use of Communication Services

General: By using our communication services, including VOIP, SMS, and email, you agree to use them for their intended purpose: business communication related to your orders, inquiries, and customer service with ComplySignage.

Prohibited Uses: You must not use our communication services for any of the following:

• Sending spam, unsolicited messages, or marketing materials.

• Transmitting any unlawful, harassing, defamatory, abusive, or obscene content.

• Engaging in any activity that violates the privacy or intellectual property rights of others.

• Distributing malware, viruses, or any other harmful code.

• Attempting to gain unauthorized access to our systems or data.

We reserve the right to suspend or terminate your access to our communication services, and to report any illegal activity to the appropriate authorities.

13. Subscriptions and Automatic Renewal

If we offer any products or services on a subscription basis, the following terms will apply:

• Clear Disclosure: We will provide a clear and conspicuous disclosure of all material terms of the subscription service, including the price, payment schedule, and automatic renewal before you sign up.
• Automatic Renewal: Your subscription will automatically renew at the end of each subscription period unless you cancel it. To avoid renewal charges, you must cancel your subscription at least 72 hours before the renewal date.
• Cancellation: You can cancel your subscription at any time. We will provide a simple and accessible method to cancel, which will be at least as easy as the method you used to subscribe. Cancellation can be managed through your account dashboard at ComplySignage.com.
• Refunds Payments are non-refundable, except as required by law.

14. Termination of Agreement

We reserve the right to terminate this Agreement or suspend your access to our services, in whole or in part, at any time and for any reason, with or without notice.

15. Entire Agreement and Severability

This Agreement, along with any documents incorporated herein by reference, constitutes the entire understanding between you and ComplySignage. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to be in full effect.